Return to Help Index
|How do I create an account?|
If you've shopped with Let's Talk Health online before, chances are you already have an account with us. If you don't know your password, here's a simple way to retrieve it. Click here to go to the "forgot my password" page. From there, all you'll need to do is type in your email address and click the button that says, "send me my password now". If you have an online account with us, the system will immediately email you your password. If you don't have an online account with us, you'll receive an error message saying that your email address has not been registered yet. If the later is true, follow the directions to create your online account.
|How do I edit my account information?|
|Click the "My Account" link at the top of our site to edit your account information. NOTE: If you want to change your billing and shipping address information, make sure you change it under the "Personal Information" section and not the "My Orders" section. The link you want will say, "Manage my billing/shipping addresses".|
|How much is my shipping?|
|Most orders are processed and shipped within 24 hours on business days. All orders within the contiguous U.S. are shipped using the following rate table.
We are not liable for lost packages sent via regular USPS. Replacements for products, refunds, etc are at the sole discretion of Let’s Talk Health.
*Free shipping does not apply to devices, international orders, orders sent to Alaska, Hawaii, or liquid products. Please call our Customer Service Representatives at 888-950-2190 if you have any questions about your order.
|I forgot my password.|
|That's ok, we all do at some time or another. Retrieving your password is quick and painless. Just click here and enter your email address on the following page.|
|How do I return my product?|
|Please see our full return policy here.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours at 888-950-2190.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item.
Also, after placing your order, you may click the "My Account" link at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment.